Chatbot Says

The Chatbot Says event is triggered when your app’s chatbot passes a specific command that matches the value defined in the Chat Bot rule. This event is only applicable once a chatbot has been set up in your application. This event is ideal for executing actions using the Chatbot.

Properties and Explanation

This is the chatbot command that the rule listens for. When the chatbot receives this exact command during a conversation, the event is triggered.

Make sure the command text matches exactly as it is used in your chatbot flow to ensure proper execution.

Full Configuration Example

Imagine your app includes a chatbot that helps users navigate the platform. You want the chatbot to take the user to the Help Center page when they type or trigger the command "Help_Center". To implement this, you will use this rule. Now, whenever the chatbot receives the command Help_Center, the app will automatically redirect the user to the Help Center page — creating a smooth, conversational navigation experience.